At Ironton, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging, with all accessories and manuals included.
To start a return, please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process.
Please note:
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
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Certain items, such as clearance or final sale products, may not be eligible for return.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–7 business days.
Exchanges
Need a different size or replacement? We’re happy to exchange items that are defective or damaged. For exchanges, please email us at [email protected].
Damaged or Defective Items
If your item arrives damaged or is not functioning properly, please contact us within 7 days of delivery. Include photos of the item and packaging, and we’ll make it right—either with a replacement, refund, or repair.